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FAQ

Base Text (French) Current Published Translation gid: // shopify / OnlineStorePage / 7479459895 online_store_page - body_html
Questions:

If you have any questions, do not hesitate to contact us on contact form .

Thanks

Here are the questions you often ask us


Is your site sure ? Can I order safely?

This site is 100% secure. And frankly, we could even say that it is 300%. Here's why:

First, the site you are visiting is on a HTTPS server (the little green padlock on the left side of the URL of this page is there to remind you). < / p>

Most sites only secure their "shopping cart" and everything related to the payment of orders. ALL PAGES on this site are secure and cannot be hacked or targeted by malware.

Next, we took the services of the WORLD leader in website protection ( McAfee) which monitors every second over all the data passing through this site. He is there, he watches, and he makes sure that nobody tries to hack the system).

And finally, concerning the payment, we use Paypal and Stripe which are the references as regards security transactions on the Internet.

In summary, walking around and ordering at the Jet mindset store is 100% safe and secure.

So you can stroll here and there in the stars with tranquility !

I only received part of my order. How is it done?

It's normal. Your items come from different places and to avoid waiting too long, we prefer to deliver your order as soon as one or more items are ready.

You will therefore receive your order in several packages (this which keeps the joy of discovering a new package in its mailbox lasting several days)

How long does it take to receive an order? < / span>

To receive your order it takes between 10 and 20 days.
However, it may happen that the time is a little longer for some countries (Canada, DOM-TOM, etc ...).

In any case, if you do not receive your item within 50 days then we will fully refund and you can keep the item when you receive it.


How to order?

< span> To order, just go to our site.
You don't have to It's just a matter of choosing the items of your choice by clicking on "Add to basket".
Then click in your basket (the small cart at the top right of our site) and click on "Payment".
If something does not work, please contact us


What are the delivery costs?

Delivery costs are offered in mainland France.

< p> For other countries, delivery costs vary depending on the destination and the amount of the order.


I do not only received part of my order. Is this normal?

Don't worry! This is completely normal because the articles sometimes come from different producers (the sendings are therefore slightly postponed).
Your missing items should be around soon! ;)

What are the payment methods? Do you take checks?

Currently, you can pay by credit card or by Paypal account on our site. We do not accept bank checks, transfers or payments at reception.

How does it work if I am not satisfied with my product ?

We offer a 100% "money back guarantee" on all our products!

If , for any reason, the product does not meet your expectations, you can send it back to us within 14 days after receipt and we will fully refund the price of the article as soon as it will have arrived with us.

Where do your products come from?

We are working with different producers present all over the world, mainly in the United States and Europe.

We always control very carefully the quality of the products that we offer and we change producers regularly to give you the best.


Happy shopping to you

Language
French
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